How we partner with our clients

How we partner with our clients

At EC we go the extra mile

In the past commercial janitorial was seen as nothing more than a service. Companies were contracted to provide basic cleaning during evenings and limit contact with their clients. Being “seen and not heard” was a standard practice and the only interaction occurred when the client had a complaint or it was time for a contract renewal.

Those days are long gone. More and more companies are realizing the importance of having a commercial cleaner that understands their needs and takes the time to learn about their operation. Environment Control understands this.

At EC we go the extra mile to really learn the needs of our clients. We strive to create a partnership with the customers we serve, making sure that we listen to their company goals. This partnership begins even before we empty our first trash can:

What we do

  • During our initial walkthrough our sales team takes the time to listen and learn about how the potential client operates and what they look to receive from their cleaning service. EC makes a point of tailoring our services to the needs of their client, not a one-size-fits all approach.
  • After completing our initial walkthrough we create a unique proposal crafted to address the areas of need important to the client. When possible we try to provide this information in a one-on-one setting that allows for immediate answers to any questions the client might have.
  • Once the proposal has been accepted, our sales stff conducts a meeting with the new client and EC ownership. EC ownership is their point of contact going forward for any questions or issues that may arise. Environment Control believes that this direct contact with company ownership stresses the importance our company places on the client relationship.
  • Once service has begun EC focuses on both proactiveness and responsiveness. With our in-depth controller training and regular supervisory inspections EC can catch any potential issues before they arise. Should a special need occur, Environment Control prides itself on quick response times. Most special requests are handled on the same day they are received.
  • Communication is key to a lasting relationship. We at EC pride ourselves on reaching out to our clients on a regular basis to ensure that our performance is in line with customer expectations. A steady dialogue also allows us to adapt to changes as needed.

At Environment Control we listen to our clients and work hard to create a strong partnership. By doing so our clients consider EC an integral part of their growing operation.

What makes Environment Control Unique?

What makes Environment Control Unique?

#1: Controller Training

Not all commercial cleaning companies are the same. Sure, they all pick up trash and provide basic levels of cleaning. If your goal is to find basic service at the lowest price possible then there are many companies to choose from. But where do you go when quality matters? Which cleaning companies offer real value and a quality clean night after night?

At Environment Control we take a number of steps to ensure our customers get consistent, thorough cleaning each and every service night. A major factor in providing high-quality service is how we train our Controllers.

Many janitorial companies provide their incoming employees with a single night of training. Basically this involves a tour of the facility, brief instruction on what chemicals to use, then perhaps a show-and-tell on what areas to focus on. By the second night that employee is expected to provide a high level of service despite only receiving minimal training. Needless to say this often falls short.

At Environment Control we do things differently. Each new Controller is provided not one but three nights of training at their accounts. On the first night a trained Supervisor will welcome the Controller at their account and provide a tour of the facility. Once this tour is complete the Supervisor will ask the controller to observe while they clean the facility. During cleaning the Controller is encouraged to ask questions while the Supervisor will describe cleaning techniques and details unique to the account. This allows the Controller to learn about their account before they ever begin cleaning.

On the second night of training the Controller will again be paired with their Supervisor and begin cleaning of the account. Both Controller and Supervisor will share cleaning duties, allowing the Supervisor to continue training on technique to ensure lessons taught on the first night are learned. The Controller benefits in being allowed to gradually learn their routine rather than being given a quick walkthrough followed by a full night of responsibilities.

 

Third night training has the Supervisor and Controller paired again, this time with the Supervisor shadowing the Controller while they complete all the required duties at the account. The Supervisor will provide positive reinforcement and correction to ensure that nothing is overlooked. The Controller benefits by knowing they have received thorough instruction at the account. Most of all, the client benefits by having an employee that has been fully trained on the details of their facility.

Employee training is just one piece of what sets Environment Control apart from other janitorial services. Keep following this blog for more information on how EC not only does things differently, but how we do things better.

Midori

GREAT at feedback and quick response time to additional requests we've had

Kristen

Quality of service and excellent communication are their top traits

Angela

EC truly cares about their clients and doing a good job for them. Quick response to additional cleaning requests outside our normal services

Angie

Prompt with communication, quick to take care of any issues that arise

Desiree

Friendliness and open communication with the Owner, myself, and our staff members

Katie

Dependable, consistent, pleasant and capable staff!